AussieVenues ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit aussieveenues.com.
1. Information We Collect
Information you provide voluntarily: When you contact us via email or our contact form, we collect your name, email address, and the content of your message.
Information collected automatically: When you visit our website, we may automatically collect certain information including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and links clicked. This is standard web analytics data.
Cookies and tracking technologies: We use cookies and similar tracking technologies to enhance your experience. Please see our Cookie Policy for full details.
2. How We Use Your Information
We use the information we collect to:
- Operate, maintain, and improve our website
- Respond to your enquiries and provide customer support
- Send periodic emails related to your enquiry (if applicable)
- Analyse website traffic and usage patterns to improve user experience
- Comply with applicable Australian laws and regulations
3. Legal Basis for Processing
We process your personal information on the following legal bases under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs):
- Your consent (e.g., when you submit a contact form)
- Our legitimate interests in operating and improving our website
- Compliance with a legal obligation
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers: Trusted third-party vendors who assist us in operating our website (e.g., hosting, analytics), bound by confidentiality obligations.
- Legal requirements: If required by law, court order, or government regulation, or to protect our rights.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact enquiry data is typically retained for 12 months unless you request earlier deletion.
6. Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise your rights, contact us at [email protected].
8. Third-Party Links
Our website may contain links to third-party websites for reference purposes. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
9. Children's Privacy
Our website is strictly intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact our Privacy Officer:
- Email: [email protected]
- Post: AussieVenues, Level 14, 420 George Street, Sydney NSW 2000
- Phone: +61 2 8188 4400
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.